Frequently questions
How do I know my size?
We get lots of questions about how to find the perfect ring size — and we know it’s something very important… and sometimes confusing! Ideally, the ring shouldn’t fly off when you wave hello, but it shouldn’t be so tight that it cuts off your circulation on a hot day. To help you, we’ve prepared a guide that will give you a clear idea of what your size might be.
Do you have a ring catalogue?
We have a catalog that you can download here or request by calling 57 (322) 687-8018 or emailing comercial@capajoyeria.com.En. This catalog contains samples of the pieces we have made over the years.
How is my ring packaged?
Our rings come packaged in beautiful wooden logs that we make in our trusted carpentry workshop, Cadaluja. They are made from logs of wood from branches that fall from trees.
Do the rings come with a warranty?
All our rings come with a 5-year warranty. If your piece includes high-value stones, we recommend insuring it once it leaves CÂPÂ, as we cannot be held responsible for any loss or damage occurring after delivery.
How do I maintain my gold jewelry?
Gold is one of the metals that oxidizes the least over time.
To maintain its shine, simply wash it occasionally with water, soap, and a soft brush, or use a specialized cloth for cleaning jewelry, which you can easily find on the market.
How are we reducing our carbon footprint?
At CÂPÂ, we care about the environment and the people who make each piece possible.
That's why we are constantly working to make our processes more sustainable and responsible.
We use Fairmined gold, sourced from mining communities that work with responsible practices and fair conditions, or we recycle gold from previous pieces, thereby reducing our environmental impact and avoiding the unnecessary extraction of new materials.
What is the proposal like?
The proposal is a document that includes a prototype—or several—that we will carve especially for you, according to the specifications you share with us.
In it, you will find prices and estimated delivery times.
This document is free of charge.
How long does it take to make a ring?
Each ring requires a different challenge or process, but on average, from the moment you make the down payment, it takes us approximately seven weeks.
What happens if the ring is too big or too small?
The rings can be adjusted to your size later. Here you can find help to determine your size.
Materials
At CÂPÂ, we care deeply about the origin of our materials. The gold and silver we use come from two sources: The first is through the recycling of old pieces.
Our supplier acts as a buyback point, where people sell gold and silver from previous jewelry, and we purchase it to give it new life in the creation of our rings.
We are especially motivated when our own customers bring in old pieces to be reused in the creation of CÂPÂ jewelry.
The second source is Fairmined gold. Whenever the customer wishes, we can craft their rings with this seal, purchasing the metal directly from certified mines that have responsible extraction processes and fair working conditions.